Reference

Your Rights and Our Policy Commitments

This page sets out the legal terms under which tipp10 operates for accounts accessible in India where local law permits — covering how we collect and store your…

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tipp10 Your Rights and Our Policy Commitments
POLICY CONTACT PATHS

How to Reach Our Legal and Policy Team

For formal legal requests, data access queries, or policy disputes, reach our dedicated compliance contacts through the channels below.

Email Our Compliance Desk Send your formal request — data access, account deletion, or policy dispute — to…
Live Chat for Policy Questions Our support agents are available around the clock via live chat for general policy…
Help Centre Policy Articles Our help centre hosts the full, versioned text of each policy document.
ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Account Security

From the moment you open an account, the data you provide is handled under the principles described below — collected for a specific purpose, retained only as long as needed, and secured…

Data Collection Scope

We collect only the data needed to operate your account: name, email, payment identifiers such as your UPI VPA or Paytm-linked mobile number, and session activity. We do not collect data points unrelated to your account or transactions.

Cookie Policy in Practice

We use essential cookies to keep your session active and preference cookies to remember your language and currency settings. You can manage non-essential cookie categories from the cookie settings panel in your account.

Retention Periods

Transaction records linked to UPI, Paytm, or PhonePe deposits and withdrawals are retained for the period required by applicable financial regulations in your jurisdiction. Account profile data is deleted within 30 days of a verified closure request.

Account Security Practices

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-factor authentication is available and encouraged. Our security team runs periodic audits against the account database to detect anomalous access patterns.

Your Right to Access and Correct

You can request a full export of the data held against your account at any time by writing to our compliance desk. Corrections to personal details — name, registered mobile, email — can be submitted directly through the account settings page.

Who to Contact for a Formal Request

Direct formal data or legal requests to our compliance email with your account ID in the subject line. Include a description of your request and, where relevant, supporting documentation. We assign a case reference on receipt.

Common Questions About Our Legal Terms

Below are answers to the questions we receive most often about account rights, data handling, and how our policies apply to accounts accessed from India.

The terms that apply depend on the jurisdiction from which you access the platform. Access is available where local law permits, and the governing law clause in the full terms document specifies the applicable framework for your region.

Send a written request to our compliance email with your account ID in the subject line. We will compile and deliver a structured data export within five business days of verifying your identity against the account details.

Yes. Submit a closure and deletion request via the compliance email or through account settings. Profile data is deleted within 30 days; transaction records linked to UPI, Paytm, or PhonePe are retained for the period required by financial regulations.

Payment identifiers are not shared with third parties outside of fraud-prevention processes and statutory disclosure obligations required by applicable law. We do not sell payment data or account behavioural data to advertisers.

We use essential session cookies and optional preference cookies. Essential cookies cannot be disabled as they keep your session running. You can turn off preference and analytics cookies from the cookie settings panel inside your account at any time.

Any material update to our terms is sent to the email address registered to your account before the change takes effect. A version history of each policy document is also kept in the help centre so you can compare current and previous versions.

Write to the compliance desk with your account ID and a clear description of the dispute. Our team will acknowledge the case within two business days and provide a formal response within the timeframe set out in the dispute resolution section of the full terms.