Reference

tipp10 Terms & Conditions for Your Account

These terms set out the rules that govern your tipp10 account — from how you open it and fund it with UPI, Paytm or PhonePe, to how withdrawals…

Account EligibilityDeposit & Withdrawal RulesUPI & PhonePe CoverageDispute ProcessAccount Closure
tipp10 tipp10 Terms & Conditions for Your Account
CONTACT PATHS

Reach Us About Any Terms Query

If any clause is unclear, if you need to request a copy of your account data, or if you want to raise a formal dispute under…

Live Chat Open live chat from within your account dashboard for immediate answers on terms clauses…
Email Support Send a written terms query or formal dispute notice to our support email address.
Help Centre Our self-serve Help Centre has plain-language explanations of every major clause — account limits…
HOW WE HANDLE THIS

Data, Security and Account Handling Under These Terms

These terms are backed by clear internal processes — for data retention, payment verification, account security, and the rights you hold as an account holder.

Data Retention

We keep transaction records, identity documents, and account-activity logs for the period required by our operating jurisdiction. You may request a copy of your stored data by emailing our support team with your account ID.

Cookie Policy

Our cookie banner lets you accept or decline non-essential cookies on first visit. Strictly necessary cookies — those that keep your session active and your wallet balance accurate — remain on regardless of your preference.

Account Security

Two-factor authentication is available on every account and we recommend activating it via your profile settings. Passwords are hashed; we never store them in plain text or share them with third parties.

Payment Verification

UPI and PhonePe deposits are confirmed automatically once the payment rail returns a success signal, usually within sixty seconds. Withdrawals above a set threshold go through an identity-match check before release.

Who to Contact for Changes

To request corrections to your stored personal data — name spelling, contact number, or address — raise a ticket via live chat or email. Changes that affect withdrawal routing require identity re-verification.

Dispute Resolution

If you believe a transaction was processed incorrectly, file a dispute within thirty days via email with your transaction ID. We investigate and issue a written decision within five business days of receiving all required documents.

Common Questions About These Terms

These answers address the clauses account holders ask about most. If your question is not covered here, live chat or email support can clarify any specific clause in plain language.

Yes, provided access is permitted under local law where you are located. Eligibility depends on local law and the platform is available only in regions where local law permits such use.

We send an email notification to your registered address before any material change takes effect. The effective date appears at the top of the updated document, and a summary of what changed is included in that email.

Yes. Email our support team with your account ID and a subject line reading 'Data Access Request'. We compile and send your stored data within ten business days of receiving the request.

Any confirmed balance is returned to the payment method you most recently used — UPI, Paytm, or PhonePe — after identity verification is complete. Closure requests take up to three business days to process.

Raise a dispute within thirty days with the UPI Reference ID or Paytm transaction number. Our payments team cross-checks with the payment rail within forty-eight hours and credits or explains the outcome in writing.

Access and eligibility depend entirely on local law. We require account holders to confirm they meet local legal requirements at the point of registration and hold the right to open and operate the account.

Send a written notice to our support email with your account ID, the relevant transaction ID, and a description of your concern. We issue a written decision within five business days of receiving all requested documentation.